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Send Password Recovery Email

Users often forget their passwords, and a Password Recovery Email allows them to regain access to their accounts securely. Additionally, users who suspect unauthorized access to their accounts can request a Password Reset as a security measure to protect their accounts.

 

What is a Password Recovery Email?

A Password Recovery Email is a secure method to verify a user's identity before allowing them to reset their password, helping to protect user data. The Password Recovery Email contains instructions for resetting the password and will expire one hour after it was sent.

 

How to Send a Password Recovery Email

  1. Navigate to the Send Password Recovery Email option under User Tasks.
    Send Password Recovery Email menu option in the User Tasks navigation menu
  2. A confirmation window will appear.
    Confirmation pop-up asking if you are sure you want to continue with this action
  3. Click Yes to send the recovery email to the selected user.
  4. Click No to cancel and close the window without any further action.
  5. The user will receive an email with instructions on how to recover their password.

 

 

Watch the video below for a step-by-step visual guide on sending a Password Recovery Email.